Shipping policy

Shipping Policy

Last Updated: 26 September 2026

At TapCard Global, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, dispatch and deliver orders worldwide.

Order Processing

All orders are processed within 1-3 working days of receipt, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email containing tracking information (where available).

Please note that processing times may be extended during peak periods, promotional events or due to unforeseen circumstances.

 

Shipping Destinations

We currently ship to customers worldwide.

If we are unable to ship to your location for any reason, you will be notified promptly and any payment received will be refunded in full.

 

Delivery Times

Estimated delivery times commence once an order has been dispatched and may vary depending on the destination and local postal services.

United Kingdom

  • Standard Delivery: 2-5 working days

Europe

  • Standard Delivery: 5-10 working days

International (Rest of the World)

  • Standard Delivery: 5-15 working days

Delivery estimates are provided for guidance only and are not guaranteed.

 

Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery destination
  • Product weight and dimensions
  • Shipping method selected

Any applicable shipping charges will be displayed before payment is completed.

 

Customs Duties, Taxes and Import Charges

For international orders, customs duties, import taxes, VAT, handling fees or other local charges may apply.

These charges are determined by the destination country and are the sole responsibility of the customer.

TapCard Global has no control over these charges and cannot predict their amount. Customers are advised to contact their local customs authority for further information before placing an order.

 

Tracking Information

Where tracking is available, a tracking number will be sent via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active within the carrier's system.

 

Delivery Delays

Whilst we strive to meet all estimated delivery times, delays may occur due to:

  • Customs inspections
  • Severe weather conditions
  • Postal service disruptions
  • Carrier delays
  • Public holidays
  • Circumstances beyond our reasonable control

TapCard Global shall not be liable for delays caused by third-party carriers, customs authorities or events beyond our reasonable control.

 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for any additional shipping charges incurred to resend the order.

 

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 14 days of the expected delivery date.

We will work with the shipping carrier to investigate the matter and, where appropriate, arrange a replacement or refund in accordance with your statutory consumer rights.

 

Failed Delivery Attempts

If a parcel cannot be delivered after reasonable delivery attempts and is returned to us, additional shipping charges may apply before the order can be resent.

 

Contact Us

If you have any questions regarding shipping or delivery, please contact:

TapCard Global
Wilmslow, Cheshire
United Kingdom

Email: info@tapcardglobal.co.uk